Kawasaki Ninja Owners Manual: What if I am not Satisfied With My Warranty Service?

If you aren’t satisfied with your dealership’s repair work or operations, it is best to discuss the situation with the appropriate dealership manager. If you have already done this, then contact the dealership’s owner or general manager to request a review of the issue.

If you are unable to resolve a problem after consulting with the dealership management and need further assistance, contact Kawasaki Motors Corp., U.S.A. at the address below. Please be certain to provide the model, vehicle identification number (VIN), mileage or hours of use, accessories, dates that events occurred and what action has been taken by both you and your dealer. Include the name and address of the dealership. To assist us in resolving your inquiry, please include copies of related receipts and any other pertinent information including the name of the dealership personnel with whom you have been working. Upon receipt of your correspondence, Kawasaki Motors Corp., U.S.A. will contact the dealership and work with it in resolving your problem.

Your Kawasaki dealer should either be able to answer any other questions you might have immediately or be able to find the answer for you.

How Do I Get Warranty Service?

If there is a problem with your vehicle within the limited warranty period, you will need to schedule a service appointment and provide any maintenance records to an authorized Kawasaki dealer for ...

Reporting safety defects

(For Products Sold in the United States of America, District of Columbia, and U.S. Territories Only) If you believe that your vehicle has a defect which could cause a crash or could cause injur ...

Other materials:

Swingarm Removal
Remove: Rear Wheel (see Rear Wheel Removal in the Wheels/Tires chapter) Mud Guard with Rear Brake Hose (see Mud Guard Removal in the Frame chapter) Rocker Arm (see Rocker Arm Removal) Remove: Brake Hose Clamp Bolt [A] Unscrew the swingarm pivot shaft nut [A]. Usi ...

Wheel/Tire Damage Inspection
Remove any imbedded stones [A] or other foreign particles [B] from tread. Visually inspect the tire for cracks and cuts, and replace the tire if necessary. Swelling or high spots indicate internal damage, requiring tire replacement. Visually inspect the wheel for cracks, cuts and dents ...

Leather, Vinyl, and Rubber
If your motorcycle has leather accessories, special care must be taken. Use a leather cleaner/treatment to clean and care for leather accessories. Washing leather parts with detergent and water will damage them, shortening their life. Vinyl parts should be washed with the rest of themo ...