Kawasaki Ninja Owners Manual: What if I am not Satisfied With My Warranty Service?

Kawasaki Ninja Owners Manual / Your warranty/owner satisfaction / What if I am not Satisfied With My Warranty Service?

If you aren’t satisfied with your dealership’s repair work or operations, it is best to discuss the situation with the appropriate dealership manager. If you have already done this, then contact the dealership’s owner or general manager to request a review of the issue.

If you are unable to resolve a problem after consulting with the dealership management and need further assistance, contact Kawasaki Motors Corp., U.S.A. at the address below. Please be certain to provide the model, vehicle identification number (VIN), mileage or hours of use, accessories, dates that events occurred and what action has been taken by both you and your dealer. Include the name and address of the dealership. To assist us in resolving your inquiry, please include copies of related receipts and any other pertinent information including the name of the dealership personnel with whom you have been working. Upon receipt of your correspondence, Kawasaki Motors Corp., U.S.A. will contact the dealership and work with it in resolving your problem.

Want to Contact Kawasaki?

This owner’s manual should answer most of your questions about your Kawasaki.

Your Kawasaki dealer should either be able to answer any other questions you might have immediately or be able to find the answer for you.

Please send your correspondence to:

Consumer Services

Kawasaki Motors Corp., U.S.A.

P.O. Box 25252

Santa Ana, CA 92799-5252

(949) 460-5688

How Do I Get Warranty Service?
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Reporting safety defects
(For Products Sold in the United States of America, District of Columbia, and U.S. Territories Only) If you believe that your vehicle has a defect which could cause a crash or could cause injur ...

Other materials:

Service Code Erasing
When repair has been done, warning indicator light (LED) and warning symbol go off and service code are not displayed. But the service codes stored in memory of the ECU are not erased to preserve the problem history. In this model, the problem history can not be erased. However, the memorie ...

Fuel Hose Inspection (fuel leak, damage, installation condition)
If the motorcycle is not properly handled, the high pressure inside the fuel line can cause fuel to leak [A] or the hose to burst. Remove the fuel tank (see Fuel Tank Removal in the Fuel System (DFI) chapter) and check the fuel hoses. Replace the fuel hose if any fraying, cracks [B] or ...

Fuel Pump Installation
Remove dirt or dust from the fuel pump [A] by lightly applying compressed air. Replace the fuel pump gasket with a new one. Check that the fuel pump terminal [A] and band [B] are in place. Apply a non-permanent locking agent to the threads of the fuel pump bolts. Tighten the ...